Interview with Rhonda Pagan
Going the Extra Mile for Pharmacare’s Big Island Patients
Going the extra mile to serve Big Island patients has a special meaning to our Hilo office team. To ensure patients receive the medications or equipment they need to get well or improve their quality of life, the Hilo team does whatever it takes to get the patients’ prescriptions to them, wherever they may live on the island.
Rhonda Pagan, IV PCA, Hilo Office Manager at Pharmacare Hawaii, who moved from Oahu to Hilo 30 years ago to open the Hilo office, knows this all too well.
“Our patients may live in rural areas, where there is no power or cell phone reception. Some live in the mountains or on coffee farms. We go up dirt roads,” she said.
“It takes more discharge planning, more coordination up front when we accept a patient. We have to ask all those questions: Is there power or cell reception? Who is the emergency contact if we can’t reach you? We have to obtain really good delivery directions because we can’t rely on GPS. We can’t take anything for granted,” Rhonda said.
Photo: Rhonda Pagan works hard to ensure Hilo's patients receive top-notch, quality care.