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Due to the COVID-19 (Coronavirus) pandemic, we have created this page to communicate up-to-date information for our customers, patients, prescribers, and vendors. We are closely monitoring the situation and we are looking out for the health of those we serve.

What Pharmacare is doing in response to COVID-19

Pharmacare has created a COVID-19 Process & Procedure plan for our employees. The document follows guidance and recommendations from the Centers of Disease Control (CDC). We want to ensure we are prepared for the safety of our patients. Because the situation is rapidly evolving, so will be these guidance and recommendations. Any questions to our Process & Procedures, please contact

In response to preventing the virus, we have taken these steps:

  • Increased communication awareness to all Pharmacare employees about COVID-19
  • Increased cleaning and disinfection at our offices, pharmacies, vans and vehicles
  • Encouraged increase amount of handwashing and other preventative practices
  • Requested employees who are experiencing cold or flu symptoms to stay home for at least 24-hours until they are fever free without any fever reducing medication
  • Daily leadership review and updates on how the COVID-19 continues to evolve

What you need to know about COVID-19
What to do when you're sick
How to stop the spread of germs
Social Distancing

Frequently Asked Questions

Currently, there is no COVID-19 vaccine available. The CDC states, the best way to prevent illness is to avoid being exposed to this virus.

At this time, we are closely monitoring any drug or supply shortages. As we have already seen with products like hand sanitizers and surgical masks, the COVID-19 pandemic will likely create disruptions to supply or shortages of critical medical products in the United States. If there is a shortage, our team will work in conjunction with your physician to find an appropriate alternative. Information on current shortages can be found on the U.S. Food & Drug Administration website.

Our recommendation is to begin planning ahead. If you are on daily medication or medical supplies, plan out your next prescription refill. Using Pharmacare’s mobile applications for our Retail Pharmacy or Specialty Pharmacy may allow you a quicker response than using the telephone.

Like many health care providers, we are experiencing high call volumes. We apologize for any inconvenience this may have caused. If it is a medical emergency, then call 9-1-1.

If you are a Specialty Pharmacy patient, please use your Citus Health app to get ahold of your Pharmacare representative. This may sometimes help with answering quicker questions from our staff. If you are trying to schedule your prescription refill, we have refill apps for Retail Pharmacy or our Citus Health App for Specialty Pharmacy. These free app downloads are available in the Apple and Android app stores. Search “Pharmacare Hawaii” for Retail and “Citus Health” for Specialty Pharmacy.

The CDC continues to recommend getting your flu shot. A flu shot won’t prevent Coronavirus, but it could help combat the spread of flu.